Cancellation policy
As of August 2026
1. Right of withdrawal
If you, as a consumer, conclude a contract for services with Mallorca Residence Care via our website, you generally have the right to cancel this contract within 14 calendar days without giving any reason to cancel.
The cancellation period is 14 calendar days from the day the contract is concluded.
For a monthly subscription, the cancellation period begins upon conclusion of the subscription agreement. The automatic monthly renewal or recurring debit does not trigger a new 14-day cancellation period each time.
To exercise your right of withdrawal, you must
Mallorca Residence Care
Owner: Nicole Birnbaum
Santa Margalida, Balearic Islands
Spain
E-mail: info@mallorca-residence-care.com
by means of an unequivocal statement setting out your decision to withdraw from the contract.
You may use the model cancellation form set out below, though it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the 14-day cancellation period has expired.
2. Consequences of cancellation
If you validly cancel the contract, we shall in principle refund all payments we have received from you in connection with the cancelled contract.
The repayment will be made without undue delay and at the latest within 14 calendar days from the day on which we received your notice of cancellation.
For the repayment, we generally use the same payment method that you used for the initial transaction, unless expressly agreed otherwise.
You will not be charged any additional fees for the repayment.
3. Commencement of the service during the cancellation period
You can expressly request that Mallorca Residence Care begins with the agreed service before the expiry of the 14-day cancellation period.
This may be the case, for example, if a property inspection, key handover, cleaning, guest services, pool inspection or another booked service is to be carried out immediately after booking.
If you expressly request that we begin the service during the withdrawal period and you subsequently revoke the contract before the expiry of the withdrawal period, you must generally pay a reasonable proportionate amount for the services already properly provided up to the time of revocation, provided that the statutory requirements for this are met.
If the agreed service has been fully performed before the expiry of the withdrawal period, the right of withdrawal may expire if you have previously expressly consented to the premature commencement of the service and requested it, and confirmed that you are aware that you lose your right of withdrawal upon full performance of the contract.
4. Cancellation and termination of a monthly subscription
Revocation and cancellation are to be distinguished from one another.
The statutory right of withdrawal applies in particular to the first 14 calendar days after conclusion of the contract.
The Cancellation on the other hand, concerns the termination of an ongoing subscription and is governed by the contract and termination terms agreed for the respective support package.
Therefore, cancelling an active subscription does not automatically constitute a withdrawal.
Model cancellation form
If you wish to cancel the contract, you can use this form and send it to us:
To:
Mallorca Residence Care
Owner: Nicole Birnbaum
Santa Margalida, Balearic Islands
Spain
E-mail: info@mallorca-residence-care.com
I hereby cancel the contract concluded by me for the provision of the following service:
Booked service / Care package:
Ordered / Contract concluded on:
Consumer's name:
Consumer's address:
Email address:
Date:
Consumer's signature:
(only required if the form is submitted on paper)
End of cancellation policy
As of August 2026
1. Right of withdrawal
If you, as a consumer, conclude a contract for services with Mallorca Residence Care via our website, you generally have the right to cancel this contract within 14 calendar days without giving any reason to cancel.
The cancellation period is 14 calendar days from the day the contract is concluded.
For a monthly subscription, the cancellation period begins upon conclusion of the subscription agreement. The automatic monthly renewal or recurring debit does not trigger a new 14-day cancellation period each time.
To exercise your right of withdrawal, you must
Mallorca Residence Care
Owner: Nicole Birnbaum
Santa Margalida, Balearic Islands
Spain
E-mail: info@mallorca-residence-care.com
by means of an unequivocal statement setting out your decision to withdraw from the contract.
You may use the model cancellation form set out below, though it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the 14-day cancellation period has expired.
2. Consequences of cancellation
If you validly cancel the contract, we shall in principle refund all payments we have received from you in connection with the cancelled contract.
The repayment will be made without undue delay and at the latest within 14 calendar days from the day on which we received your notice of cancellation.
For the repayment, we generally use the same payment method that you used for the initial transaction, unless expressly agreed otherwise.
You will not be charged any additional fees for the repayment.
3. Commencement of the service during the cancellation period
You can expressly request that Mallorca Residence Care begins with the agreed service before the expiry of the 14-day cancellation period.
This may be the case, for example, if a property inspection, key handover, cleaning, guest services, pool inspection or another booked service is to be carried out immediately after booking.
If you expressly request that we begin the service during the withdrawal period and you subsequently revoke the contract before the expiry of the withdrawal period, you must generally pay a reasonable proportionate amount for the services already properly provided up to the time of revocation, provided that the statutory requirements for this are met.
If the agreed service has been fully performed before the expiry of the withdrawal period, the right of withdrawal may expire if you have previously expressly consented to the premature commencement of the service and requested it, and confirmed that you are aware that you lose your right of withdrawal upon full performance of the contract.
4. Cancellation and termination of a monthly subscription
Revocation and cancellation are to be distinguished from one another.
The statutory right of withdrawal applies in particular to the first 14 calendar days after conclusion of the contract.
The Cancellation on the other hand, concerns the termination of an ongoing subscription and is governed by the contract and termination terms agreed for the respective support package.
Therefore, cancelling an active subscription does not automatically constitute a withdrawal.
Model cancellation form
If you wish to cancel the contract, you can use this form and send it to us:
To:
Mallorca Residence Care
Owner: Nicole Birnbaum
Santa Margalida, Balearic Islands
Spain
E-mail: info@mallorca-residence-care.com
I hereby cancel the contract concluded by me for the provision of the following service:
Booked service / Care package:
Ordered / Contract concluded on:
Consumer's name:
Consumer's address:
Email address:
Date:
Consumer's signature:
(only required if the form is submitted on paper)
End of cancellation policy